Intermittent issues with SHAW and BELL services

Incident Report for Weave

Resolved

This issue has been resolved, and Internet services have been restored in Canadian areas served by Bell and Shaw.

Posted Jul 14, 2025 - 14:45 MDT

Monitoring

Notice:
We are currently seeing intermittent connectivity issues affecting VOIP call quality for some users, particularly those in Canada. This may be related to regional internet service instability.

If you are experiencing dropped calls or connection issues, please try the following steps:

-Restart your modem/router
-Ensure your device is connected via Ethernet (wired) if possible
-Power cycle your phones
-Check if other internet services are impacted
-Contact your local internet provider for further support if issues persist

Weave systems are operational, and we are monitoring the situation closely.

Posted Jul 14, 2025 - 11:38 MDT

This incident affected: Phone Service.