Resolved -
This incident has been resolved.
May 14, 15:03 MDT
Monitoring -
A fix has been implemented and we are now monitoring.
May 14, 14:41 MDT
Investigating -
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
May 14, 14:15 MDT