Monitoring - We have implemented a fix and will continue to monitor the situation regarding signing in to the Weave portal.
Feb 24, 2024 - 08:31 MST
Identified - We've received reports that some customers are unable to access the admin portal where it gets stuck stating "getting current status." The team has identified the issue and is employing a fix.
Feb 24, 2024 - 06:48 MST
Monitoring - Please reference the article below for questions about Advanced Filters.
Nov 21, 2023 - 07:04 MST
Investigating - There was recently a change made to the messaging platform that may require certain offices to review and edit their Advanced Filters for automated messages.
If you've noticed automated messages are not sending, please review your auto-message settings by visiting app.getweave.com > Messages > Auto-Messaging

Oct 26, 2023 - 10:56 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827

Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2024

Unresolved incident: Unable to access admin portal.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This incident has been resolved
Feb 22, 15:45 MST
Investigating - AT&T has reported widespread outages this morning, affecting cellular services and internet services. For more information, check this article: https://www.nbcnews.com/news/us-news/live-blog/internet-cell-outage-live-updates-rcna139965
Feb 22, 09:48 MST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024
Resolved - This incident has been resolved.
Feb 13, 12:50 MST
Update - A fix has been deployed to address the issue.
Our teams are monitoring the fix to ensure the issue is resolved.
If you continue to see the error, please restart the Weave Desktop Application.

Feb 13, 09:30 MST
Monitoring - A fix has been deployed to address the issue.
Our teams are monitoring the fix to ensure the issue is resolved.
No action is needed by customers at this time.

Feb 13, 08:27 MST
Update - We’re seeing slow load times for call records and voicemails, and about 10% of requests are failing altogether.
The issues have been identified and we are working on a resolution.
For now, customers should be able to reload the page and get it to load but will see delays in notification times for new voicemails.

Feb 13, 08:11 MST
Investigating - We are currently investigating an issue where offices are receiving voicemail notifications, but when checking voicemails nothing is showing.
Feb 13, 06:43 MST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.