Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 2024 - 16:12 MDT
Investigating - We are currently investigating an issue with static being heard while on a phone call.
Jun 26, 2024 - 08:38 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827

Apr 24, 2023 - 15:11 MDT
Identified - Stripe has refreshed their onboarding requirements. Offices will have received email communications detailing these changes. If your payouts have been paused, please check your Stripe Dashboard and update the indicated information. There will be a notification in your dashboard letting you know which information needs to be updated.
May 17, 2024 - 10:41 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Major Outage
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 12, 2024

No incidents reported today.

Jul 11, 2024

Unresolved incident: Static on phone calls.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 12:07 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 10:56 MDT
Update - We are continuing to investigate this issue.
Jul 8, 10:56 MDT
Investigating - We are currently investigating this issue.
Jul 8, 09:58 MDT
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Resolved - This incident has been resolved.
Jul 2, 10:24 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:23 MDT
Investigating - We are currently investigating an issue with faxes failing to send.
Jul 2, 10:02 MDT
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024
Resolved - This incident has been resolved. Thank you for your patience.
Jun 28, 16:44 MDT
Monitoring - A fix has been deployed for the desktop client, and we are currently monitoring. If you are using the New Weave Experience, the fix is being deployed soon.
Jun 25, 07:12 MDT
Investigating - We are currently investigating: Online Presence within Team Chat showing users as "offline".
Jun 19, 12:06 MDT
Resolved - This incident has been resolved. Thank you for your patience.
Jun 28, 16:43 MDT
Monitoring - If you are still having issues with your Cordless phone you will want to ensure you reregister your handset. Details on how to do so can be found in this Weave Help Article (https://www.weavehelp.com/hc/en-us/articles/360061076511-Install-Cordless-Phones) or you can contact our support team. Thanks!
Jun 24, 15:13 MDT
Investigating - We are currently investigating an issue with cordless phones not registering.
Jun 24, 08:09 MDT