Monitoring - We have successfully implemented a fix for the payments write back issues - please note any payment made before our fix was released will not retroactively writeback to the pms and will need to be added to the pms manually.
Dec 11, 2024 - 13:41 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 2024 - 10:52 MST
Investigating - We are currently investigating and issue with payments writebacks
Dec 11, 2024 - 08:35 MST
Monitoring - Registration deadline: 2/1/25
You can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave
Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq
If your registration was rejected, please be sure to follow all the instructions in the article before contacting support.

Compliance:
On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave
Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."

Nov 13, 2024 - 14:55 MST
Identified - We are currently experiencing longer than normal wait times, we appreciate your patience and will get to your call as soon as we can.
Nov 19, 2024 - 08:51 MST
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Degraded Performance
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024

Unresolved incident: Payment Writeback Issues.

Dec 10, 2024
Resolved - This incident has been resolved.
Dec 10, 10:47 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 10, 10:36 MST
Investigating - We have received reports of messages moving into the Archived Folder immediately. We are currently investigating this issue.
Dec 10, 09:58 MST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Resolved - This incident has been resolved.
Dec 4, 15:25 MST
Monitoring - A fix has been deployed. We are currently monitoring. Thank you for your patience.
Dec 4, 08:59 MST
Investigating - We are currently investigating an issue where patients are unable to leave voicemails.
Dec 4, 07:18 MST
Resolved - This incident has been resolved.
Dec 4, 15:24 MST
Identified - We've identified an issue with messages loading in the New Weave inbox. Our team is currently working on a resolution. Please note they do work in the notification center.
Dec 4, 09:00 MST
Dec 3, 2024

No incidents reported.

Dec 2, 2024
Resolved - The incident was resolved. Thank you for your patience.
Dec 2, 23:35 MST
Investigating - We are currently Looking into this issue.
Dec 2, 17:53 MST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.