Identified - Stripe has refreshed their onboarding requirements. Offices will have received email communications detailing these changes. If your payouts have been paused, please check your Stripe Dashboard and update the indicated information. There will be a notification in your dashboard letting you know which information needs to be updated.
May 17, 2024 - 10:41 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827

Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 17:29 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 11:37 MDT
Update - We are continuing to investigate this issue.
Jun 11, 11:21 MDT
Investigating - We are currently investigating this issue.
Jun 11, 11:19 MDT
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - The incident is now resolved. Thank you for your patience.
Jun 6, 09:30 MDT
Update - Weave is currently investigating this issue. Please contact your Internet Service Provider to check for Internet outages in your area.
Jun 5, 13:38 MDT
Investigating - Our teams are currently investigating reports of call quality and are working to determine if it is potentially related to internet service providers on the east coast. Thank you for your patience as we investigate.
Jun 5, 09:19 MDT
Jun 5, 2024
Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Resolved - Thank you for your patience as we've resolved this issue.
May 31, 14:13 MDT
Investigating - We have identified an issue with our billing system. Thank you for your patience as we investigate.
May 31, 08:24 MDT
Identified - You can update your credit card information in the Admin Portal, but need to be an admin to make the change. You can get to the admin portal by going to https://app.getweave.com/admin/login and logging in. Once logged in click on the drop down arrow on account setting, then click on the billing tab. This will open up a secure link to update your credit card or bank account information. Allow for at least 1 business day to apply the payment and remove the overdue charges.
May 31, 07:31 MDT
May 30, 2024

No incidents reported.