Weave Status

All Systems Operational

Phone Service Operational

SMS (texting) Service Operational

Automated Schedule Reminders Operational

Reviews Service Operational

Call Recording Service Operational

Email Marketing Operational

Fax Service Operational

Mobile App Operational

Desktop Application Operational

Payments Operational

Weave Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 26, 2026

No incidents reported today.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

Open Dental Pop Ups

Resolved - This incident has been resolved.
Mar 24, 16:43 MDT

Identified - To ensure a stable and high-performance connection between Weave and your practice management software, please follow these steps:

1. Update OpenDental
Ensure your office is running OpenDental Version 24.1 or higher.

This version includes the latest API infrastructure required for advanced third-party integrations.
Check your version in OpenDental via Help > About.
If you are on an older version, go to Help > Update > Check for Updates.

2. Enable eServices & API
The connection requires the OpenDental eConnector to be active. This acts as a secure bridge for data.
Navigate to Setup > Advanced Setup > API.

Ensure the Enabled checkbox is selected.
Verify that your eConnector service is installed and running (typically on your main server if you have OpenDental running locally).

3. Weave Connection Update
Once your OpenDental is updated and the API is enabled:
Weave will automatically update your connection to utilize the new API.

Note: This is a backend change to how Weave "talks" to your database; you will not see any changes to your OpenDental interface or daily workflow.
Mar 20, 09:37 MDT

Investigating - We are currently investigating this with Open Dental.
Mar 20, 08:17 MDT

Analytics not updating.

Resolved - This incident is resolved.
Mar 24, 09:39 MDT

Monitoring - A Fix has been implemented and we are monitoring the Results.
Mar 24, 09:35 MDT

Investigating - We are currently looking into calls that are not updating on the Analytics portion of your Weave app.
Mar 24, 08:48 MDT

Mar 23, 2026

Call queue's not connecting to live calls

Resolved - This incident has been resolved.
Mar 23, 14:16 MDT

Monitoring - A fix has been implemented and we are monitoring the resolution.
Mar 23, 14:12 MDT

Identified - The issue has been identified, and a fix is being implemented.
Mar 23, 14:09 MDT

Investigating - We are currently investigating why when you dial into your call queue you are not able to connect to a live call.
Mar 23, 10:43 MDT

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

Truelark (AI Receptionist) scheduled downtime on 3/14/2026

Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 MDT

Scheduled - We want to let you know about a scheduled maintenance window for Truelark (AI Receptionist) this Saturday, March 14.

We’ll be performing upgrades to the Truelark cloud infrastructure and as a result, Truelark services will be temporarily unavailable from 11 pm–4 am MDT.

Maintenance Window: Saturday, March 14 from 11 pm–4 am MDT
Estimated downtime: 3–4 hours

These upgrades will help improve the reliability and performance of your AI Receptionist moving forward.
We appreciate your patience while we complete these improvements. If you have any questions, visit our status page or our team is happy to help at 888.579.5668 and www.weavehelp.com/emergency.

Thanks,

Weave Support
Mar 12, 08:53 MDT

Mar 14, 2026

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.