Message delays
Identified - We have identified the cause of this issue and traced it to one of our third-party providers. We are working closely with them on a fix and will post another update as soon as we have more information. Thank you for your patience.
Nov 03, 2026 - 10:50 MST
Canadian Offices Timezone
Monitoring - A fix has been implemented, and we are monitoring the results
Nov 02, 2026 - 15:36 MST
Investigating - We’re aware that some customers in Canada are experiencing incorrect time zone behavior following the daylight saving time change. Our Engineering team is investigating the issue and determining the best path to resolve it. We’ll share updates as we learn more.
Nov 02, 2026 - 09:06 MST
Phone Service Operational
SMS (texting) Service Degraded Performance
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 3, 2026

Unresolved incident: Message delays.

Nov 2, 2026

Intermittent Outbound SMS Failures
Resolved - This incident has been resolved.
Nov 2, 14:04 MST
Monitoring - A fix has been implemented and we are now monitoring.
Nov 2, 13:41 MST
Investigating - We are investigating an issue affecting some outbound text messages sent to third-party served numbers. A small percentage of outbound SMS traffic is failing, and affected messages may display a “carrier refused” error.

We are monitoring the incident and will provide an update as more information becomes available.
Nov 2, 13:06 MST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Call Queue not ringing Devices
Resolved - This incident has been resolved.
Oct 28, 15:35 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 14:13 MDT
Identified - The issue has been identified and a fix is being implemented.
Oct 28, 14:03 MDT
Investigating - We are currently investigating this issue.
Oct 28, 13:55 MDT

Oct 27, 2026

Media Unrecoverable for New Locations
Resolved - This incident has been resolved.
Oct 27, 16:20 MDT
Update - We are continuing to monitor for any further issues.
Oct 27, 15:26 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 13:45 MDT
Investigating - We are currently investigating this issue.
Oct 27, 13:27 MDT
Forms Unable to Load
Resolved - This incident has been resolved.
Oct 27, 13:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 13:32 MDT
Investigating - We are currently investigating this issue.
Oct 27, 12:46 MDT
Monitoring - A fix has been implemented and we are currently monitoring.
Oct 27, 11:17 MDT
Investigating - We’re receiving reports that some customers are unable to load forms. Our Engineering team is investigating, and we’ll share updates as we learn more.
Oct 27, 10:35 MDT
Desktop App and Portal Loading Issues
Resolved - This incident has been resolved.
Oct 27, 10:30 MDT
Monitoring - A fix has been implemented and we are currently monitoring.
Oct 27, 09:01 MDT
Identified - We have identified that this issue is linked to a Cloudflare incident. Please use the link below to monitor and subscribe to updates.

https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Oct 27, 08:37 MDT
Investigating - We are currently investigating an issue with the desktop app and portal loading screen.
Oct 27, 07:00 MDT
Weave Chat
Resolved - This incident has been resolved.
Oct 27, 10:05 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 17:40 MDT
Identified - Weave chat is inaccessible via the contact us page. However, it is still accessible via the question mark widget on the home page in the lower right corner on weavehelp.com. We have identified the issue and are working on a fix. Thank you!
Oct 26, 16:50 MDT

Oct 26, 2026

Dynamic Fields Missing from Templates Issue
Resolved - This incident has been resolved.
Oct 26, 16:27 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 16:12 MDT
Identified - The issue has been identified, and a fix is being implemented
Oct 26, 16:08 MDT
Investigating - We are currently investigating this issue
Oct 26, 15:04 MDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Slowness in loading filters for auto messages.
Resolved - This incident has been resolved.
Oct 21, 12:38 MDT
Investigating - We are currently investigating why your auto-message filters are taking a long time to load.

Note: This is slowing down the auto-message configuration page, but it doesn't affect message fulfillment.
Oct 21, 11:15 MDT

Oct 20, 2026

Degradation in Asynchronous Messaging – Automated Messages Delayed or Not Sending
Resolved - This incident has been resolved.
Oct 20, 16:19 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 16:16 MDT
Identified - The issue has been Identified and a fix is being implemented.
Oct 20, 16:15 MDT
Inactivity Sign out issue
Resolved - This incident has been resolved.
Oct 20, 16:18 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 16:17 MDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 16:12 MDT
Identified - The issue has been Identified and a fix is being implemented.
Oct 20, 16:12 MDT
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