Messaging System Updates
Monitoring - Please reference the article below for questions about Advanced Filters.
Nov 21, 2023 - 07:04 MST
Investigating - There was recently a change made to the messaging platform that may require certain offices to review and edit their Advanced Filters for automated messages.
If you've noticed automated messages are not sending, please review your auto-message settings by visiting app.getweave.com > Messages > Auto-Messaging
Oct 26, 2023 - 10:56 MDT
Required 10DLC Registration
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827
Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2023

No incidents reported today.

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023
Intermittent message failures
Resolved - This issue should now be resolved.
Dec 7, 14:32 MST
Monitoring - A fix has been implemented and our teams are monitoring.
Please retry messages that have failed and they should now be sent properly.
Dec 7, 14:16 MST
Investigating - We are currently investigating intermittent reports of messages failing with the error notification "Send Failed: request failed - missing required parameter"
Dec 7, 14:09 MST
Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Free trial pop-up not clearing in desktop client
Resolved - This incident has been resolved. Users must update their desktop client or close out and open the app again to clear the free trial message.
Dec 1, 06:47 MST
Monitoring - A fix has been implemented, please close out of the weave desktop client and load it back up. This will stop the pop-ups from populating each time you go into the desktop client dashboard.
Nov 30, 11:12 MST
Identified - We have identified the issue and are taking steps to resolve. Thank you for your patience.
Nov 30, 09:08 MST
Investigating - We've received reports that customers are unable to clear the free trial pop-up in the desktop client. Our teams are currently investigating this issue.
Nov 30, 08:40 MST
Nov 30, 2023
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

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