Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827

Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 17:48 MDT
Investigating - We have received reports of messages failing to load in both the mobile app and desktop app. We are currently investigating this issue.
Apr 16, 17:36 MDT
Resolved - This issue is now resolved
Apr 16, 10:11 MDT
Investigating - We are currently investigating reports of the Weave portal not loading for some customers.
Apr 16, 09:54 MDT
Resolved - This issue is now resolved
Apr 16, 09:44 MDT
Monitoring - Our third party provider resolved the issue, and we are currently monitoring. Thank you for your patience!
Apr 15, 18:56 MDT
Update - We are continuing to investigate this issue. You may attempt re-sending messages until they are delivered.
Apr 15, 17:56 MDT
Investigating - We are currently investigating reports of text messages failing to T-mobile customers.
Apr 15, 16:02 MDT
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 06:58 MDT
Investigating - We are currently investigating on why forms are not showing up in the dashboard.
Apr 11, 06:38 MDT
Apr 10, 2024
Resolved - This incident has been resolved. Please refresh your forms dashboard tab
Apr 10, 11:39 MDT
Investigating - We are currently investigating an error "Failed to fetch the list of source tenants" with our Forms dashboard (forms.getweave.com)
Apr 10, 11:20 MDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Resolved - This issue is now resolved
Apr 5, 08:06 MDT
Monitoring - A fix has been implemented and we are continuing to monitor improvements in terminal registration. Please refresh your desktop app (control+shift+R) and re-register your terminal if you're continuing to see issues.

Set Up Payments Terminals: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals

Apr 4, 10:53 MDT
Identified - Currently, we have discovered some terminals that are unable to connect to your Weave software. The recommendations for the current issues you are seeing are the following below.

1. Try to refresh to see if your terminal options reappear to connect to your Weave application.
2. If the above doesn't work, re-register the terminal by generating a new pair code on the terminal and then re-register

Set Up Payments Terminals: https://www.weavehelp.com/hc/en-us/articles/360061020431-Set-Up-Payments-Terminals

Apr 4, 07:49 MDT
Investigating - We are currently investigating reports from customers that Payment Terminals are not registering.
Apr 4, 07:18 MDT
Apr 4, 2024
Apr 3, 2024
Resolved - This incident has been resolved.
Apr 3, 14:01 MDT
Monitoring - Please reference the article below for questions about Advanced Filters.
Nov 21, 07:04 MST
Investigating - There was recently a change made to the messaging platform that may require certain offices to review and edit their Advanced Filters for automated messages.
If you've noticed automated messages are not sending, please review your auto-message settings by visiting app.getweave.com > Messages > Auto-Messaging

Oct 26, 10:56 MDT
Apr 2, 2024

No incidents reported.