Monitoring - We have successfully implemented a fix for the payments write back issues - please note any payment made before our fix was released will not retroactively writeback to the pms and will need to be added to the pms manually.
Dec 11, 2024 - 13:41 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 2024 - 10:52 MST
Investigating - We are currently investigating and issue with payments writebacks
Dec 11, 2024 - 08:35 MST
Compliance: On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
Nov 13, 2024 - 14:55 MST
Identified - We are currently experiencing longer than normal wait times, we appreciate your patience and will get to your call as soon as we can.
Nov 19, 2024 - 08:51 MST
Resolved -
This incident has been resolved.
Dec 10, 10:47 MST
Identified -
The issue has been identified and a fix is being implemented.
Dec 10, 10:36 MST
Investigating -
We have received reports of messages moving into the Archived Folder immediately. We are currently investigating this issue.
Dec 10, 09:58 MST
Resolved -
This incident has been resolved.
Dec 4, 15:24 MST
Identified -
We've identified an issue with messages loading in the New Weave inbox. Our team is currently working on a resolution. Please note they do work in the notification center.
Dec 4, 09:00 MST