Line keys on phone showing/blinking red.
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 2023 - 06:23 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 2023 - 14:20 MST
Text Messaging Brand Registration /10DLC verification
Investigating - 10DLC verification :
We are undergoing the 10DLC verification process for our SMS system for any information regarding the verification process please follow this article to get your account verified: https://www.weavehelp.com/hc/en-us/articles/4405882188955
if your verification process fails please contact our support team to help with the verification process.
Nov 21, 2022 - 07:48 MST
Phone Service Degraded Performance
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2023

No incidents reported today.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

Unresolved incident: Line keys on phone showing/blinking red..

Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023
Notifications not dismissing
Resolved - This incident has been resolved.
Jan 18, 16:41 MST
Monitoring - We have identified an issue with notifications on the Desktop App not dismissing and have issued a fix. Please make sure you are using version 7.50.11 or higher. To check your version, open the desktop app, navigate to settings, then general, and the version will be listed.
To ensure your app is up to date, please uninstall and reinstall.
Uninstall by following this article: https://www.weavehelp.com/hc/en-us/articles/360060696232
Reinstall by following this article: https://www.weavehelp.com/hc/en-us/articles/360060696152-Download-the-Weave-Desktop-App
Jan 4, 12:06 MST
Jan 17, 2023
Message Delays
Resolved - This issue is now resolved
Jan 17, 12:39 MST
Investigating - We are currently investigating reports of delayed messaging.
We are working to resolve this as quickly as possible and thank you for your patience.
Jan 17, 11:11 MST
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023
Weave/Nextech syncing issues
Resolved - This incident has been resolved.
Jan 13, 17:34 MST
Update - We have identified the issue regarding writebacks and have implemented a fix.
We are still receiving reports of schedules failing to sync and are continuing to investigate the issue.

We thank you for your patience as we look to resolve this issue.
Dec 29, 20:24 MST
Investigating - We are currently investigating an unhealthy sync between Weave and our customers using Nextech. Reports have included schedules failing to update as well as writebacks failing to confirm.

We thank you for your patience as we look to resolve this issue.
Dec 29, 07:52 MST
Soft keys on phone showing red.
Resolved - This incident has been resolved.
Jan 13, 11:39 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 11, 12:15 MST
Jan 12, 2023

No incidents reported.

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