Resolved -
This incident has been resolved.
Apr 1, 02:13 MDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 31, 18:13 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 31, 18:13 MDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 31, 15:10 MDT
Investigating -
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
Mar 31, 14:33 MDT
Resolved -
This incident has been resolved.
Mar 30, 14:35 MDT
Monitoring -
A fix has been implemented and We are monitoring the fix. Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.
Mar 30, 13:11 MDT
Update -
We are continuing to work on this issue. NOTE: all payment methods are still working, despite the incorrect displays.
Mar 30, 12:30 MDT
Identified -
We have identified a likely cause. Working to validate and get a fix out.
Mar 30, 12:17 MDT
Investigating -
We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'
Mar 30, 11:19 MDT
Resolved -
This incident has been Resolved.
Mar 30, 14:31 MDT
Monitoring -
Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
Mar 30, 09:14 MDT
Investigating -
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
Mar 30, 08:41 MDT
Resolved -
This incident has been resolved.
Mar 24, 16:43 MDT
Identified -
To ensure a stable and high-performance connection between Weave and your practice management software, please follow these steps:
1. Update OpenDental Ensure your office is running OpenDental Version 24.1 or higher.
This version includes the latest API infrastructure required for advanced third-party integrations. Check your version in OpenDental via Help > About. If you are on an older version, go to Help > Update > Check for Updates.
2. Enable eServices & API The connection requires the OpenDental eConnector to be active. This acts as a secure bridge for data. Navigate to Setup > Advanced Setup > API.
Ensure the Enabled checkbox is selected. Verify that your eConnector service is installed and running (typically on your main server if you have OpenDental running locally).
3. Weave Connection Update Once your OpenDental is updated and the API is enabled: Weave will automatically update your connection to utilize the new API.
Note: This is a backend change to how Weave "talks" to your database; you will not see any changes to your OpenDental interface or daily workflow.
Mar 20, 09:37 MDT
Investigating -
We are currently investigating this with Open Dental.
Mar 20, 08:17 MDT
