Compliance: On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
Nov 13, 2024 - 14:55 MST
Resolved -
This incident is now resolved.
Jul 18, 09:25 MDT
Investigating -
We are currently investigating an issue where an error banner is displayed in NWX for CornerStone offices. The integration should be working properly at this time, and we are working on getting the banner removed.
Jul 18, 07:13 MDT
Resolved -
This incident has been resolved.
Jul 15, 17:17 MDT
Monitoring -
We have identified and implemented a fix for issues with parts of the app not loading including, messages, phones. We are monitoring at this time. If you are still having issues please reach out to our support team.
Jul 15, 15:30 MDT
Resolved -
This issue has been resolved, and Internet services have been restored in Canadian areas served by Bell and Shaw.
Jul 14, 14:45 MDT
Monitoring -
Notice: We are currently seeing intermittent connectivity issues affecting VOIP call quality for some users, particularly those in Canada. This may be related to regional internet service instability.
If you are experiencing dropped calls or connection issues, please try the following steps:
-Restart your modem/router -Ensure your device is connected via Ethernet (wired) if possible -Power cycle your phones -Check if other internet services are impacted -Contact your local internet provider for further support if issues persist
Weave systems are operational, and we are monitoring the situation closely.
Jul 14, 11:38 MDT