Update - The issue has been identified and a fix will be pushed out at 8pm MST for all effected offices.
For any persisting issues, please be sure to do the following:
Clear Cache by clicking on the Weave Desktop App, then hold down Cntrl+Shift+K
Then Restart by clicking on the Weave Desktop App, and hold down Cntrl+Shift+R
Sep 26, 2023 - 16:57 MDT
Identified - We believe we have found the root cause of the issue. Customers should see a resolution by clearing the cache of their desktop software, then restarting it. To do this, you will:
Clear Cache by clicking on the Weave Desktop App, then hold down Cntrl+Shift+K
Then Restart by clicking on the Weave Desktop App, and hold down Cntrl+Shift+R
Sep 26, 2023 - 09:55 MDT
Investigating - We've received reports of some customers receiving a network error when trying to log into the Weave desktop client. Our teams are investigating.
Sep 26, 2023 - 09:06 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.
Resolved -
This incident is Resolved!
Sep 25, 11:42 MDT
Investigating -
We are currently investigating why users can not Log into their Weave desktop client or their Weave admin portal. We have found a workaround. We ask all customers to update their Google Chrome to the Latest version in order to bypass the login error you currently are seeing.
Sep 25, 07:54 MDT
Resolved -
This incident has been resolved.
Sep 18, 15:53 MDT
Identified -
Some customers may have problems accessing the Weave Portal, where the portal is stuck loading. Our teams have identified the issue and are working toward a resolution.
Sep 18, 15:44 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 14, 07:17 MDT
Investigating -
We are investigating this issue. You may experience issues with hold/park line keys being greyed out or not working appropriately.
Sep 14, 06:34 MDT
Resolved -
This incident has been resolved.
Sep 13, 17:19 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 13, 15:40 MDT
Investigating -
We are investigating this issue. You may experience issues with hold/park line keys being greyed out or not working appropriately.
Sep 13, 14:17 MDT