Reports of network error when trying to log into the Weave desktop client
Update - The issue has been identified and a fix will be pushed out at 8pm MST for all effected offices.

For any persisting issues, please be sure to do the following:

Clear Cache by clicking on the Weave Desktop App, then hold down Cntrl+Shift+K

Then Restart by clicking on the Weave Desktop App, and hold down Cntrl+Shift+R
Sep 26, 2023 - 16:57 MDT
Identified - We believe we have found the root cause of the issue. Customers should see a resolution by clearing the cache of their desktop software, then restarting it. To do this, you will:

Clear Cache by clicking on the Weave Desktop App, then hold down Cntrl+Shift+K

Then Restart by clicking on the Weave Desktop App, and hold down Cntrl+Shift+R
Sep 26, 2023 - 09:55 MDT
Investigating - We've received reports of some customers receiving a network error when trying to log into the Weave desktop client. Our teams are investigating.
Sep 26, 2023 - 09:06 MDT
Required 10DLC Registration
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827
Apr 24, 2023 - 15:11 MDT
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Degraded Performance
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2023

Unresolved incident: Reports of network error when trying to log into the Weave desktop client.

Sep 25, 2023
User log in error
Resolved - This incident is Resolved!
Sep 25, 11:42 MDT
Investigating - We are currently investigating why users can not Log into their Weave desktop client or their Weave admin portal. We have found a workaround. We ask all customers to update their Google Chrome to the Latest version in order to bypass the login error you currently are seeing.
Sep 25, 07:54 MDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Issues accessing Weave Portal
Resolved - This incident has been resolved.
Sep 18, 15:53 MDT
Identified - Some customers may have problems accessing the Weave Portal, where the portal is stuck loading. Our teams have identified the issue and are working toward a resolution.
Sep 18, 15:44 MDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Presence/Line Key Issues
Resolved - If you are experiencing issues with the message waiting indicator, a phone reboot can resolve this.
https://www.weavehelp.com/hc/en-us/articles/360061261551
Sep 14, 12:58 MDT
Investigating - If you are experiencing issues with the message waiting indicator, a phone reboot can resolve this.
https://www.weavehelp.com/hc/en-us/articles/360061261551
Sep 14, 07:19 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 07:17 MDT
Investigating - We are investigating this issue. You may experience issues with hold/park line keys being greyed out or not working appropriately.
Sep 14, 06:34 MDT
Sep 13, 2023
Presence/Line Key Issues
Resolved - This incident has been resolved.
Sep 13, 17:19 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 15:40 MDT
Investigating - We are investigating this issue. You may experience issues with hold/park line keys being greyed out or not working appropriately.
Sep 13, 14:17 MDT
Sep 12, 2023
Missed call notification on Desktop App
Resolved - The issue with the missed call notifications not clearing from your weave desktop app has been resolved.
Sep 12, 10:53 MDT
Investigating - We are currently investigating the issue of missed call notifications not clearing your Weave desktop app.
Sep 12, 08:03 MDT
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