All Systems Operational

Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 5, 2026

Investigating: Incorrect times for Schedules
Resolved - We've resolved the issue with the Times Between the Weave app and your browser!
A quick note for our customers!


In many cases, the clock or time zone on your office computer or server is slightly off. That can cause incorrect times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.


Offices using cloud-based software (such as Revolution and Curve)

We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.


Questions? Contact Weave Support and mention the time display issue so we can help faster.
Nov 5, 09:29 MST
Monitoring - Update: Appointment Time Display Issue

We know some offices are seeing appointment times or schedules that are off, often by an hour. We're sorry for the disruption. Here is where things stand and what we're doing about it.

Weave app

Our engineers are fixing a time-display issue in the Weave desktop app. No action is needed from you.


Offices using software installed on a local office computer or server (such as Dentrix, Open Dental, and Dolphin)

In many cases, the clock or time zone on the office's own computer or server is slightly off. That causes the wrong times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.


Offices using cloud-based software (such as Revolution and Curve)

We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.


Questions? Contact Weave Support and mention the time display issue so we can help faster.
Nov 5, 09:11 MST
Investigating - Some customers in may see incorrect times in Weave, including on phones, call routing, and the desktop app, following recent time zone changes. Phone display times have been corrected. We're working on a fix for the remaining issues and will post an update as soon as we have more information.
Nov 4, 13:42 MST

Nov 4, 2026

Chat Support
Resolved - This incident has been resolved.
Nov 4, 15:14 MST
Investigating - Weave chat support is currently unavailable. Please contact us at 1-888-579-5668 for assistance. We are currently looking into this issue. Thank you for understanding.
Nov 4, 13:30 MST
Message delays
Resolved - This incident has been resolved
Nov 4, 12:18 MST
Monitoring - We are seeing stability in SMS and MMS traffic.
Nov 3, 17:37 MST
Identified - We have identified the cause of this issue and traced it to one of our third-party providers. We are working closely with them on a fix and will post another update as soon as we have more information. Thank you for your patience.
Nov 3, 10:50 MST

Nov 3, 2026

Canadian Offices Timezone
Resolved - This incident has been resolved. Thank you for your patience
Nov 3, 14:41 MST
Monitoring - A fix has been implemented, and we are monitoring the results
Nov 2, 15:36 MST
Investigating - We’re aware that some customers in Canada are experiencing incorrect time zone behavior following the daylight saving time change. Our Engineering team is investigating the issue and determining the best path to resolve it. We’ll share updates as we learn more.
Nov 2, 09:06 MST

Nov 2, 2026

Intermittent Outbound SMS Failures
Resolved - This incident has been resolved.
Nov 2, 14:04 MST
Monitoring - A fix has been implemented and we are now monitoring.
Nov 2, 13:41 MST
Investigating - We are investigating an issue affecting some outbound text messages sent to third-party served numbers. A small percentage of outbound SMS traffic is failing, and affected messages may display a “carrier refused” error.

We are monitoring the incident and will provide an update as more information becomes available.
Nov 2, 13:06 MST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Call Queue not ringing Devices
Resolved - This incident has been resolved.
Oct 28, 15:35 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 14:13 MDT
Identified - The issue has been identified and a fix is being implemented.
Oct 28, 14:03 MDT
Investigating - We are currently investigating this issue.
Oct 28, 13:55 MDT

Oct 27, 2026

Media Unrecoverable for New Locations
Resolved - This incident has been resolved.
Oct 27, 16:20 MDT
Update - We are continuing to monitor for any further issues.
Oct 27, 15:26 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 13:45 MDT
Investigating - We are currently investigating this issue.
Oct 27, 13:27 MDT
Forms Unable to Load
Resolved - This incident has been resolved.
Oct 27, 13:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 13:32 MDT
Investigating - We are currently investigating this issue.
Oct 27, 12:46 MDT
Monitoring - A fix has been implemented and we are currently monitoring.
Oct 27, 11:17 MDT
Investigating - We’re receiving reports that some customers are unable to load forms. Our Engineering team is investigating, and we’ll share updates as we learn more.
Oct 27, 10:35 MDT
Desktop App and Portal Loading Issues
Resolved - This incident has been resolved.
Oct 27, 10:30 MDT
Monitoring - A fix has been implemented and we are currently monitoring.
Oct 27, 09:01 MDT
Identified - We have identified that this issue is linked to a Cloudflare incident. Please use the link below to monitor and subscribe to updates.

https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Oct 27, 08:37 MDT
Investigating - We are currently investigating an issue with the desktop app and portal loading screen.
Oct 27, 07:00 MDT
Weave Chat
Resolved - This incident has been resolved.
Oct 27, 10:05 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 17:40 MDT
Identified - Weave chat is inaccessible via the contact us page. However, it is still accessible via the question mark widget on the home page in the lower right corner on weavehelp.com. We have identified the issue and are working on a fix. Thank you!
Oct 26, 16:50 MDT

Oct 26, 2026

Dynamic Fields Missing from Templates Issue
Resolved - This incident has been resolved.
Oct 26, 16:27 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 16:12 MDT
Identified - The issue has been identified, and a fix is being implemented
Oct 26, 16:08 MDT
Investigating - We are currently investigating this issue
Oct 26, 15:04 MDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

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