Compliance: On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
Nov 13, 2024 - 14:55 MST
Resolved -
This incident has been resolved.
Jun 12, 16:57 MDT
Monitoring -
Internet Outage Resolved – Weave Services Fully Restored
Weave services have been fully restored following a widespread internet outage caused by an issue with Google Cloud Platform (GCP), our cloud provider. Other major platforms, including Cloudflare and Amazon Web Services, were also affected. We’ve confirmed with Google that the issue is resolved, and our team is actively monitoring all systems to ensure continued stability.
Thank you for your patience and understanding.
— The Weave Team
Jun 12, 14:58 MDT
Identified -
Service Alert: Internet Outage Impacting Weave Services
We are currently experiencing service disruptions due to a broader internet outage stemming from an issue with Google Cloud Platform (GCP), our cloud infrastructure provider. This may affect some customers' ability to access certain features or services within the Weave platform.
Our engineering teams are actively investigating the issue and working closely with GCP to understand the scope and expected resolution timeline. We will continue to provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.
— The Weave Team
Jun 12, 12:50 MDT
Investigating -
We are currently investigating this issue.
Jun 12, 12:32 MDT
Resolved -
A fix has been implemented. Customers will need to refresh their screens for the fix to take place.
Jun 12, 07:29 MDT
Monitoring -
A fix has been implemented. Customers will need to refresh their screens for the fix to take place.
Jun 12, 07:11 MDT
Investigating -
We are currently investigating an issue with all appointments on the calendar schedule being listed in the 12:00 a.m. slot.
Jun 12, 06:29 MDT