This issue has been resolved. Please make sure your desktop application is on the newest version. To check your current desktop version, please open the app > three bar menu > settings > general > software version. To update your desktop app, you can go through the three bar menu > settings > updates > check for updates. For additional support in updating your desktop applications, contact our Payments team at 888-579-5668 option 2 then option 5
Posted Nov 20, 2023 - 13:48 MST
Monitoring
Our team has found the issue and released a fix for the terminals on version v7.74.15. To check your current desktop version, please open the app > three bar menu > settings > general > software version. To update your desktop app, you can go through the three bar menu > settings > updates > check for updates. For additional support in updating your desktop applications, contact our Payments team at 888-579-5668 option 2 then option 5
Posted Nov 17, 2023 - 13:20 MST
Investigating
We are currently investigating an issue where Payment credit card terminals are asking for connection but show as connected already.
Posted Nov 15, 2023 - 11:47 MST
Identified
We are currently investigating an issue where Payment credit card terminals are asking for connection but show as connected already.