Call Recordings Not Accessible in Desktop App

Incident Report for Weave

Resolved

This incident has been resolved.

Posted Feb 09, 2024 - 07:00 MST

Identified

The issue has been identified, and we are in the process of implementing a fix.
The workaround for the time being is to access the call recordings in the Portal at app.getweave.com.

Posted Feb 08, 2024 - 11:25 MST

Investigating

We are currently investigating an issue where call recordings are not accessible in the Desktop app, either missing the play button or not loading in.
The recordings are still accessible through our Portal at app.getweave.com at this time.

Posted Feb 08, 2024 - 10:38 MST

This incident affected: Desktop Application.