Investigating Issues with Insurance Verification

Incident Report for Weave

Resolved

This incident has been resolved.

Posted May 14, 2026 - 15:03 MDT

Monitoring

A fix has been implemented and we are now monitoring.

Posted May 14, 2026 - 14:41 MDT

Investigating

We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.

As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.

Posted May 14, 2026 - 14:15 MDT