Line keys on phone not showing when someone is put on hold.

Incident Report for Weave

Resolved

This issue has been resolved
Posted Feb 28, 2023 - 17:03 MST

Investigating

We are currently investigating this issue.
Posted Feb 27, 2023 - 07:33 MST

Monitoring

Our team has implemented a fix for the intermittent delays in line keys showing and/or blinking red and we are monitoring the results.
Posted Feb 03, 2023 - 15:23 MST

Investigating

We are investigating an ongoing issue that may cause intermittent delays in line keys showing and/or blinking red. It is important to note that this issue typically resolves in a matter of minutes. If you experience these delays or errors for longer than a few minutes please contact our support team for further troubleshooting.

We appreciate your continued patience as we work to resolve this issue.
Posted Feb 01, 2023 - 14:48 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 24, 2023 - 06:23 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 23, 2023 - 14:20 MST
This incident affected: Phone Service.
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