Dentrix Ascend Patient and Appointment Data Syncing Across Locations

Incident Report for Weave

Resolved

This incident has been resolved.
Posted Apr 01, 2026 - 02:13 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 31, 2026 - 18:13 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2026 - 18:13 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 31, 2026 - 15:10 MDT

Investigating

We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
Posted Mar 31, 2026 - 14:33 MDT
This incident affected: Automated Schedule Reminders.
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