Reports of failed outbound messaging due to a third party outage

Incident Report for Weave

Resolved

This incident has been resolved.

Posted May 16, 2023 - 13:53 MDT

Monitoring

Our third party provider has identified and resolved the concern.

Posted May 16, 2023 - 10:09 MDT

Investigating

Some customers have reported outbound messages failing with the following message: "Send Failed: Request failed - missing required parameter." Our third party provider has indicated they are experiencing issues. We are working with our third party, as well as internal resources to resolve as quickly as possible

Posted May 16, 2023 - 09:55 MDT

This incident affected: SMS (texting) Service.