Payment Writeback Issues

Incident Report for Weave

Resolved

We are closing this incident. Thank you for your patience.

Posted Dec 12, 2024 - 14:58 MST

Monitoring

We have successfully implemented a fix for the payments write back issues - please note any payment made before our fix was released will not retroactively writeback to the pms and will need to be added to the pms manually.

Posted Dec 11, 2024 - 13:41 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 11, 2024 - 10:52 MST

Investigating

We are currently investigating and issue with payments writebacks

Posted Dec 11, 2024 - 08:35 MST

This incident affected: Payments.