Identified - We are currently experiencing longer than normal wait times, we appreciate your patience and will get to your call as soon as we can.
Nov 19, 2024 - 08:51 MST
Monitoring - Offices are looking for help regarding their 10DLC campaigns prior to the 12/1 deadline.

You can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave

Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq

If your registration was rejected, please be sure to follow all the instructions in the article before contacting support.

Nov 13, 2024 - 14:55 MST
Phone Service Operational
SMS (texting) Service Operational
Automated Schedule Reminders Operational
Reviews Service Operational
Call Recording Service Operational
Email Marketing Operational
Fax Service Operational
Mobile App Operational
Desktop Application Operational
Payments Operational
Weave Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024
Resolved - This incident has been resolved.
Nov 20, 11:01 MST
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 08:35 MST
Investigating - We are currently investigating this issue.
Nov 20, 08:18 MST
Nov 19, 2024

Unresolved incident: Support Wait Times.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - This incident has been resolved.
Nov 15, 14:27 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 11:23 MST
Investigating - We are currently investigating this issue.
Nov 15, 07:51 MST
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 14:54 MST
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.

For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827

Apr 24, 15:11 MDT
Resolved - This incident has been resolved.
Nov 13, 14:53 MST
Update - We are continuing to investigate this issue.
Nov 13, 14:53 MST
Investigating - We are currently experiencing high volume in our customer support queues due to offices looking to register their 10DLC campaigns. Please know that you can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave

Please be aware that Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq

If your registration was rejected please be sure to follow all the instructions in the article before contacting support.

Nov 13, 13:56 MST
Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 09:45 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 09:22 MST
Investigating - We are currently investigating an issue where customers are unable to edit their phone queues.
Nov 12, 08:40 MST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - This has been fully resolved.
Nov 7, 01:44 MST
Monitoring - A resolution has been implemented. Thank you for your patience.
Nov 6, 20:54 MST
Investigating - Customers may experience issues logging into the desktop client. Our Engineering team are aware of the issue and working toward a resolution.
Nov 6, 19:58 MST
Nov 6, 2024