Weave Status

10DLC Registration + Compliance

Monitoring - Registration deadline: 2/1/25
You can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave
Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq
If your registration was rejected, please be sure to follow all the instructions in the article before contacting support.

Compliance:
On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave
Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
Nov 13, 2024 - 14:55 MST

Phone Service Operational

SMS (texting) Service Operational

Automated Schedule Reminders Operational

Reviews Service Operational

Call Recording Service Operational

Email Marketing Operational

Fax Service Operational

Mobile App Operational

Desktop Application Operational

Payments Operational

Weave Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

Unable to Receive Inbound Calls

Resolved - This incident has been resolved.
Jun 12, 16:57 MDT

Monitoring - Internet Outage Resolved – Weave Services Fully Restored

Weave services have been fully restored following a widespread internet outage caused by an issue with Google Cloud Platform (GCP), our cloud provider. Other major platforms, including Cloudflare and Amazon Web Services, were also affected.
We’ve confirmed with Google that the issue is resolved, and our team is actively monitoring all systems to ensure continued stability.

Thank you for your patience and understanding.

— The Weave Team
Jun 12, 14:58 MDT

Identified - Service Alert: Internet Outage Impacting Weave Services

We are currently experiencing service disruptions due to a broader internet outage stemming from an issue with Google Cloud Platform (GCP), our cloud infrastructure provider. This may affect some customers' ability to access certain features or services within the Weave platform.

Our engineering teams are actively investigating the issue and working closely with GCP to understand the scope and expected resolution timeline. We will continue to provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.

— The Weave Team
Jun 12, 12:50 MDT

Investigating - We are currently investigating this issue.
Jun 12, 12:32 MDT

Calendar Schedule View

Resolved - A fix has been implemented. Customers will need to refresh their screens for the fix to take place.
Jun 12, 07:29 MDT

Monitoring - A fix has been implemented. Customers will need to refresh their screens for the fix to take place.
Jun 12, 07:11 MDT

Investigating - We are currently investigating an issue with all appointments on the calendar schedule being listed in the 12:00 a.m. slot.
Jun 12, 06:29 MDT

Jun 11, 2025

No incidents reported.

Jun 10, 2025

Inbound and Outbound Phone Calls Not Completing / Bad Gateway Error

Resolved - This incident has been resolved.
Jun 10, 11:52 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 11:49 MDT

Update - We are continuing to work on a fix for this issue.
Jun 10, 11:43 MDT

Identified - The issue has been identified and a fix is being implemented.
Jun 10, 11:16 MDT

Investigating - We are currently investigating an issue with inbound calls not completing and receiving a bad gateway error
Jun 10, 11:01 MDT

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

Texting Campaigns Migration

Completed - The scheduled maintenance has been completed.
Jun 5, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 MDT

Scheduled - Texting Campaigns will undergo a scheduled migration tonight, June 4th, beginning at 10 PM MST and lasting approximately until 4 AM MST on June 5th. During this migration period, access to Texting Campaigns will be unavailable. After this migration drafts will move within Weave from the Texting Campaigns Summary into the Drafts tab of Marketing. There will be an in product guidance modal of this change, in the marketing tab, after migration. We appreciate your patience and understanding.
Jun 4, 16:56 MDT

Jun 4, 2025

Jun 3, 2025

Error when launching kiosk mode

Resolved - This incident has been resolved.
Jun 3, 15:59 MDT

Investigating - We've received reports of some customers getting error "secure connection failed" when launching kiosk mode. Our teams are investigating.
Jun 2, 13:36 MDT

Fax Loading Delay/Unable to Send Faxes

Resolved - This issue has been resolved.
Jun 3, 14:32 MDT

Identified - The issue has been identified, and a fix is being implemented.
Jun 3, 10:48 MDT

Investigating - We are currently investigating the issue of delayed fax page loading, and an error when sending faxes.
Jun 3, 10:28 MDT

Jun 2, 2025

Calls continuing to ring even after being picked up

Resolved - This issue has been resolved.
Jun 2, 09:24 MDT

Monitoring - A fix has been implemented, and we are monitoring the results.
Jun 2, 09:20 MDT

Identified - The issue of calls continuing to ring even after being picked up has been identified, and we are working on a resolution.
Jun 2, 09:11 MDT