Monitoring - A potential fix has been implemented. Please reboot your phones if you continue to experience issues. This should help with any static or issues with placing calls on hold.
Jul 22, 2025 - 12:17 MDT
Investigating - We are currently investigating an issue with the hold lights on Polycom desk phones.
Jul 15, 2025 - 11:29 MDT
Compliance: On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
Nov 13, 2024 - 14:55 MST
Resolved -
This incident has been resolved.
Aug 11, 10:26 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 11, 09:04 MDT
Investigating -
Currently our third party is investigating an issue regarding call connectivity. Some calls may give a "Line Is Busy" or "Number Not In Service" error until resolved. We are also investigating this issue from our end.
Aug 11, 08:56 MDT
Resolved -
This incident has been resolved.
Aug 6, 14:29 MDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 6, 09:47 MDT
Investigating -
We’ve received reports that some WeaveHelp learning content, including Training Camp, is not loading. Our third-party provider that hosts these courses has identified an issue on their end and is actively working on a fix.
Aug 6, 09:46 MDT
Resolved -
This incident has been resolved.
Aug 6, 06:58 MDT
Monitoring -
A fix has been implemented and we are currently monitoring.
Aug 6, 06:41 MDT
Identified -
We’ve identified the issue and are actively working toward a resolution.
Aug 6, 06:31 MDT
Investigating -
We are receiving some reports of customers not able to answer incoming calls, and the phone indicating q_agent_call_in. We are currently investigating.
Aug 6, 06:05 MDT
Resolved -
This incident has been resolved.
Aug 5, 19:36 MDT
Monitoring -
A fix has been implemented, and Weave Support is now able to receive calls. We are actively monitoring the situation.
Aug 5, 17:31 MDT
Update -
We’re currently working with our phone service provider to fix an issue that’s preventing us from receiving calls to Weave Support. We're available to assist you via email and chat at weavehelp.com (click on the question mark in the lower right hand corner to start a chat session).
Please note: This issue does not impact your Weave phone service.
Aug 5, 14:59 MDT
Identified -
Our third-party provider has identified the issue affecting calls to our inbound support line. We’re actively working with their telephony systems engineering teams to restore service as quickly as possible. In the meantime, please reach out to us via chat at weavehelp.com.
Aug 5, 13:09 MDT
Investigating -
We’re currently investigating sporadic issues affecting customer connections to Weave Support. If you’re experiencing trouble reaching us by phone, please connect with us via chat or email at weavehelp.com for prompt assistance.
Aug 5, 10:28 MDT